Tag Archives: troubleshoot

Chromecast not disconnecting

A few users have reported on the Google Forums that their Chromecast is not disconnecting after you are done using it or want to switch to another source. I have experience this when I am using Netflix and when I am done, I want to switch to another source and no longer want the Chromecast connected to Netflix. However, nothing I do to disconnect works! I try clicking the Cast icon to unlink it but that didn’t work.

Here are some suggestions on how to force your Chromecast to disconnect after casting from an app or screen.

  1. Force stop the app – After you are done casting to your Chromecast from the app you are using and if Chromecast doesn’t disconnect, force stop the app. For Android, you can do this by going to the home screen, navigate to the app icon you were using the Chromecast, then hold on to the app to go to ‘info’. From there, you can click ‘stop application’. For Apple iOS, you can double click your home button and swipe the app to force quit it.
  2. Disconnect the device from your Google Cast app – Another way to force close your Chromecast is to disconnect the device using your Google Cast app.
  3. Force reboot the device from your Google Cast app – If it still doesn’t disconnect, you can force a reboot remotely from your Google Cast app.
  4. Power cycle your Chromecast – If there is no response when you try to remotely reboot your Chromecast, go and physically remove the usb power source from your Chromecast. When you do this, make sure you leave the power cable off for at least 30 seconds to make sure there is no residual memory stored in the RAM.

If this issue still persists, I would recommend you do two things. First, is to perform a factory reset. After you reboot your Chromecast, do not connect to any apps or cast any content. Simply, go to your Google Cast app and connect to your device. Next, go to settings and perform a factory reset to default settings. Once you do this, just perform setup again.

The 2nd thing to do is to report your issue to the Google Cast Help Forum. You can report your issue and someone from Google will ask you some questions. It is monitored pretty regularly and the response from other users are quite helpful.


Chromecast Audio Rebooting Routers

router-rebootIn a weird twist, the latest Chromecast update is causing routers, which are connected to Chromecast Audio, to reboot. User Keith DD posted on the Google Cast Help Forum on Sept 26 that he has 3 Chromecast Audios and noticed his ISP router kept rebooting. Thinking the router became defective, the ISP sent a replacement but as soon as he plugged in his Chromecast Audio, the router rebooted. He tested it with another router and again, it worked find when the Chromecast Audio was not plugged in but as soon as it was plugged in, the routers rebooted.

Factory reset did not fix the issue. Neither than amending various settings on his router.

Google employee, Christina Pham, who is super helpful on the help forums responded and acknoweldged this is isolated to Chromecast Audio users running firmware 1.21.72444 on select wifi routers. A fix should be released soon.

Are you impacted by this? If so, help the community out by filling the following details using this form:

  1. Summary of the issue
  2. ISP
  3. Router Make and model
  4. The keywords “1.21.72444 – Router Reboot

How to cast any website to TV using Chromecast

Casting any website to the TV through Chromecast. One of the best feature of Chromeast is the ability to cast any website to the TV from your computer. This is handy when you want to display a particular website to your TV. Example may be a a website which doesn’t support Chromecast. For example, I can watch the Los Angeles Lakers through casting a tab on Google Chrome browser with no problems. I get audio and the video quality is decent at HD. It helps that I have a fast Internet connection and within range of my WiFi router. Here are some requirements:

-PC or Laptop that is WiFi enabled
-Google Chrome browser (version 28 or later)
-Chromecast extention on your Chrome browser
-May have issues if the website uses a plugin such as Silverlight, Quicktime, or VLC.

For the time being, you may only cast from Google Chrome browser from PC and not from iOS or Android.

sportsnet lakers

Chromecast Netflix Error 16003

Have you been having issues with Netflix on your Chromecast and get a 16003 error? Well you are not alone. It is reported that the update build 14975 pushed by Google may be the culprit. Users have been reporting issues when trying to cast Netflix onto their Chromecast device. Netflix is indicating at their site that this is due to a clock issue between Netflix, Chromecast, and your device. Follow the below instruction to get this fixed.

1) Sync up your clock on your device to the Internet through settings / data and time. Ensure it is on the same timezone as your location.

2) Open your Netflix app from your device. Go to app settings, force stop, and clear all cache.

3) Reboot your device and open only Netflix app to cast.